Out of Hours Care

Between 6.30pm and 8.00am Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.

NHS 111 Service

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it:

• You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

• you need medical help fast but it’s not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don’t know who to call or you don’t have a GP to call
• you need health information or reassurance about what to do next

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Extended Hours

In addition to the above we are now open at the following times.

These times are for those that have difficulty attending during normal opening times. A named doctor cannot be booked as it will change in line with doctors on call duties.

Please note:  Extended hours are for pre-booked appointments only.  There is no sit and wait clinic during these times. Without an appointment you will not be seen by a GP/Nurse and you will be asked to call the OOH number: 111.

• Saturdays 08:30 – 12:30 (3rd Sat of each month)
• Thursdays 18:30 – 20:00 (3 per month)
• Fridays 07:00 – 08:00 (weekly)

On occasion, due to bank holidays these times may change but the receptionists will be happy to advise when you ring.

We’re here for you, for longer – GP Extended Access Service

Appointments with a GP or Practice Nurse are now available in the evenings and weekends for patients registered at this practice, these are called  ‘Extended Access’ appointments.  We are working with other practices in Bedfordshire to provide these additional appointments to increase access to healthcare at times that are convenient to patients.

When you call to make an appointment we may offer you an ‘Extended Access’ appointment, this appointment could be held at another practice and with a GP or Practice Nurse from another practice.  Our reception team will confirm all of the details at the time of booking and if you are registered to receive text message alerts, you will receive a text message to confirm the date, time and location of your appointment.

At the current time, Extended Access appointments are not available to book online.

There has been no change to normal surgery appointments which are available as usual.  If you would prefer to see a GP or Practice Nurse from this practice, please book an appointment during normal opening hours.

Phlebotomy

Blood tests are currently by appointment only.