Like the rest of the country, the 3 LB practices are experiencing a significant increase in requests for face to face appointments. Since January, all three surgeries have managed their workload remotely where possible (telephone and online consultations) in order to preserve social distancing measures.
As lockdown measures are lifted, there is an increased need for face to face appointments which has left the surgery teams extremely stretched especially as they have continued to provide clinical and support staff to the vaccination centre at the Rugby Club since the New Year.
Sadly, there are increasing reports of personal abuse being levelled at both individual staff and practice teams which, when they continue to do their utmost to provide as near a normal service as possible after such a prolonged period, is very unhelpful and cannot be tolerated.
The Patient Participation Group Network seek to assure you on behalf of all 3 surgeries that they are genuinely doing their utmost to accommodate patients’ needs and your support, patience and understanding would be very much appreciated and valued.