Practice management
Zadie Hartwig, Female
Sally Szuca, Female
Administrative team
April McClements, Female
- Processes all incoming correspondence and clinical communications received by the practice. Extracts relevant information and enters it into patients’ electronic health records using appropriate Read Codes, ensuring that medical records are accurate, up to date, and reflect ongoing patient care.
Chanel Conner, Female
- Responsible for the administration of private work such as medical reports, insurance claims, and employment-related forms. Manages patient requests for access to medical records, ensuring compliance with GDPR and practice protocols
Jacqueline Howgate, Female
- Manages the registration of new patients, verifying eligibility, collecting relevant documentation, and accurately inputting personal and medical information into the patient records system to support safe and effective care.
- Handles the practice’s financial administration, including generating and issuing invoices, processing payments, maintaining accurate financial records, and supporting end-of-month account reconciliation.
Medical secretary
Julie Richards , Female
Diana Stenner, Female
Chanel Connor, Female
- Transcribes and processes dictation from General Practitioners, accurately typing up clinical notes, referrals, and electronic referrals promptly to facilitate efficient patient management and communication with secondary care. Users the A&G platform for GP/Patient advice from secondary care.
Medical Receptionists
Lesley Friend, Female
Lead
- In addition to appointment management, oversees medical staff rotas, ensuring that clinician availability is accurately reflected in the booking system at all times. Organizes the day-to-day coordination of care. Is first point for complaints for appointment issues.
Rachel Elkington, Female
Karen Kirby, Female
Susan Burchfield, Female
Sarah Dixon, Female
Chloe Harding, Female
Kim Wick, Female
- Booking and managing both face-to-face and remote appointments, as well as handling appointment cancellations and rescheduling. A key part of the role involves triaging patient requests to ensure they are directed to the most appropriate clinician, based on the nature of their symptoms or concerns.
Lead dispense
Tracey-Jane Hodgson, Female
Processes electronic prescription requests, liaise with local pharmacies, and ensure that all prescription tasks are completed within expected timeframes. Accuracy, attention to detail, and a clear understanding of prescribing protocols.